Accessibility statement
Version 1.1 (2025-10-24)
Applies to Consumer-facing solutions
Owner: CISO
Pej AB (org.nr. 559046-7873) is committed to delivering an inclusive and accessible experience for all users, including those with disabilities. As a provider of solutions for the restaurant industry across Europe — spanning kiosks, mobile web, and apps — we recognise the importance of digital accessibility and are committed to aligning with the European Accessibility Act (EAA). Our solutions are designed to be perceivable, operable, understandable, and robust for all users.
Scope
This statement applies to Pej’s consumer-facing solutions within the scope of the European Accessibility Act (EAA) as transposed in Sweden (Act 2023:254 and Regulation 2023:676). Solutions in scope:
Guest App*: A customizable, white-label mobile application that provides a seamless end-to-end guest experience when visiting a canteen – from ordering to payment and loyalty features.
Kiosk ordering (Self-service): A self-service digital ordering kiosk designed to be customizable for different customer journeys.
Order ready board (Self-service): A fully customizable digital display board that keeps customers informed by showing which orders are being prepared and which are ready for pickup.
Web ordering (Self-service): A fully customizable, white-label online ordering platform.
*Not in scope of the The Swedish Distance and Off-Premises Contracts Act (2005:59).
Applicable requirements and standards
Swedish Act (2023:254) on accessibility of certain products and services and Regulation (2023:676).
EN 301 549 (latest edition) for ICT accessibility requirements.
WCAG 2.2 Level AA as the primary conformance target.
Measures taken for accessibility
Our operations take place in restaurant environments where different customer groups have varying needs and circumstances. For all our launches and active implementations, we engage in dialogue with our customers about the importance of offering multiple parallel channels for ordering and payment — for example staffed tills, mobile applications, web, and self-service kiosks. We believe that this approach is a key way of ensuring accessibility and inclusivity for all restaurant guests.
Accessibility has always been a consideration in the design and development of our solutions. While not previously framed to the full extent of the EAA requirements, many accessibility features have already been implemented. At the same time, we are continuing to introduce new measures and make ongoing improvements.
To enhance accessibility, we have implemented or are in the process of evaluating, implementing and improving for example but not limited to the following:
Responsive design: Our solutions are responsive and adapt to different devices and screen sizes. Font sizes remain readable when adjusted.
Color contrast: We ensure sufficient color contrast and regularly review this in design, development, and QA.
Font size: Our solutions use accessible font sizes and allow users to adjust them without breaking layout or readability.
Language: We use clear and easy-to-understand language across our solutions and all end-user facing channels to support accessibility for everyone.
Alternative text: All non-text content (icons, icon buttons, images) includes descriptive alternative text. Customer-added items always include a name, often with a description.
Keyboard support: Full keyboard navigation support across our solutions.
Error messages: We continuously review and improve error messages to ensure they are clear, helpful, and accessible.
Communicate alternative channels: We provide clear contact information for alternative ordering channels.
Touch targets: We evaluate and improve touch targets (e.g., button sizes and hit areas) to ensure ease of use for all users.
Internal knowledge: We provide and encourage internal training on accessible design and development.
External knowledge: We guide our customers on accessibility best practices, including offering multiple ordering channels and maintaining accessible brand and theme colours.
Process: Accessibility review and progress is part of our Information Security Management System (ISO/IEC 27001).
Compliance status
We are working towards full compliance across all solutions, following our accessibility roadmap and the EAA requirements for new products and major updates. Looking ahead, we also plan to conduct accessibility audits and usability testing against WCAG 2.2 Level AA and EN 301 549.
In line with EAA guidance, mobile applications and self-service kiosks deployed before 28 June 2025 may not fully comply for the remainder of their lifecycle. Legacy self‑service kiosks lawfully commissioned before 28 June 2025 may remain in operation for up to 20 years from commissioning. Where a service relies on pre‑2025 products or on contracts entered into before 28 June 2025, we plan full compliance by 27 June 2030.
We recognise that some parts of our solutions — particularly older or phased-out solutions — take more time to bring into full alignment with EAA requirements. These areas are being evaluated, improved and prioritised in our roadmap.
Feedback and contact information
We value input from users to help us continue improving accessibility. If you encounter any accessibility barriers or require assistance, please contact us at:
We acknowledge within 5 business days and aim to respond with a remediation plan within 20 business days. Information can be provided in alternative formats upon request.
